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ONLINE BANKING Security
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Frequently Asked Questions


Getting Started

What is Online Banking?
Do I need special hardware or software to use Online Banking?
Is there any cost to use Online Banking?
Do I need to change my computer settings?
What happens if I forget my Password?
What types of accounts can I view with Online Banking?
How often is account information updated?
Can an online account be a joint account?
How many statements can I see online?

What is Online Banking?
Online banking allows you conduct much of your banking via the internet. With Online Banking, you can:
Check deposit and loan balances
Transfer funds between accounts
Make loan payments
View a detailed history of your account transactions
View current and previous monthly statements

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Do I need special hardware or software to use Online Banking?
No. However, to ensure the security of your Online Banking and Bill Pay, a browser with 128-bit encryption is required.

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Is there any cost to use Online Banking and Bill Pay?
No. Online Banking and Bill Pay are offered free. All other terms and conditions of your accounts continue to apply.

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Do I need to change my computer settings?
Just be sure your computer is set to accept cookies.

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What happens if I forget my Password?
You are allowed 3 attempts to enter the correct Password before your account will be locked. If you cannot remember your Password and/or you are locked out of the system, please call your local bank.

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What types of accounts can I view with Online Banking?
With Online Banking you can view most of your checking and savings accounts, IRA accounts, certificate of deposit accounts as well as most loan accounts.

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How often is account information updated?
Account transactions and balances are real-time and change as you carry out transactions. There may be periodic delays due to processing or system issues beyond our control. Online Banking transactions are processed and information updated only on business days.

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Can an online account be a joint account?
You may use Online Banking to access joint accounts, however each Online Banking Customer must use his or her own Access ID and Password.

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How many statements can I see online?
You can access and print the activity for your two most recent statement periods.

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